FAQ

To be ready for your installation, make sure all electronics are in your home at the time of installation, all low and high voltage outlets are accessible or you know where you want them installed, someone 18 or older will be present for the duration, all equipment you already have is available to the technician, and TV sets and entertainment centers are at least three to five feet away from the wall. Installation generally takes between one and six hours.

We respect your time, simplify your experience, and make things right if we fall short. We offer a 30 day money back guarantee, 24/7 support, and four hour appointment windows with a guaranteed $20 credit if we are late.

You may want to pick up clothing, toys, and other personal items before we visit, but if you cannot get to them we will move them out of the way. Let us know before your service if there is anything specific you want us to do or not do so we can be prepared.

Make sure the account holder or an authorized decision maker (age 18 or older) is home for the entire installation. The installer will help you design and customize your system, educate you on its features, and ask you to assign a master code if needed. Be prepared to sign your service request, and identify two emergency contacts.

We guarantee the finest services when it comes to integrating electronic systems. We install to the highest standards and check that additional components work properly. We even take old electronics to a recycling facility at no additional cost. Our service is backed by a 100% satisfaction guarantee.

Most animals are not a problem as long as they are secured. We advise putting large dogs and any lions or birds of prey in an area that is not being serviced.

Yes. We need someone to let us in, preferably the person who placed the order. If you choose not to be home, let us know ahead of time if there is an access code to get to your home or business.

MSRP for electronics and custom pricing for labor. Multimedia Tech will match any reputable competitor's normal retail price on any product. Call (281) 402-6777 and refer the representative to the website with the price you wish to match. Some restrictions apply.

All our certified staff have on the job and industry certifications in electronic systems and product knowledge. Supervisors are trained personally by the owners and attend accredited industry training courses. Every job is supervised and checked off before your inspection.

Be prepared to ask: how do I use my system, what can I do with the integration, how do I prevent mistakes, and how do I remotely control my system.

All our certified installers have on the job and industry certifications. Supervisors are trained personally by the company's owners and attend accredited industry training courses.

Every installation team is equipped with all the required approved tools, equipment, and technology for every situation. We use only the latest tools so we can take on new challenges and difficult installations.

If you are unhappy with our service, we will reinstall your electronic system at no additional charge. Customer satisfaction is our top priority.

Yes. We encourage you to schedule regular appointments so your place is always in tip top shape.

Multimedia Tech is fully insured for all the work we carry out. Public liability and employee liability insurance are each set at $1,000,000. We can provide you with a COI before or after your project. Call (281) 402-6777 or email us.

Yes. We are happy to serve nearly any size of commercial property. See our Commercial Services page or contact us for pricing.

We provide all the necessary equipment essential for installing electronic systems. Unless you have a specific brand or product you want us to use, we only use high quality equipment to ensure safety.

We operate in and around the Greater Houston Area, Austin, Dallas, and San Antonio. We are constantly expanding, so contact us if you are unsure we are in your area.

Installers provide an estimate before performing work that requires an additional charge. Charges may apply for services beyond 25 miles from the store location where you placed the order. Additional charges are C.O.D., payable by credit or personal check.

For best results, schedule the installation of cable, internet, or satellite service before your Multimedia Tech installer arrives.

Multimedia Tech installers will not be held responsible for moving any furniture or valuables.

To ensure employee health and safety, we reserve the right to refuse or reschedule work due to unsafe conditions, including extreme temperatures, natural disasters, or other hazards. Some TVs may require additional equipment or personnel to safely remove, which may delay service or add charges.

Someone at least 18 years of age must be present at all times on the day of installation to approve all work.

Installations do not include any parts or accessories, such as wire, cable, speaker mounts, or similar parts.

Multimedia Tech is not liable for any failure or delay in performance due to causes beyond its control. If service is impaired by the customer's failure to cooperate or circumstances beyond our control, we may choose not to provide services.

We cannot warrant that installations involving lath and plaster walls will not result in cracks. We will do everything in our power to eliminate the possibility, but due to the nature of the construction, we are not responsible for resulting wall damage.

You may cancel or change your appointment up to 24 hours in advance. For less than 24 hours notice, contact customer service to see if it can be canceled without charge. We accept cancellations by phone or live chat during normal hours within 30 minutes of the order being placed. Phone cancellations receive a confirmation email that must be replied to.

We know plans change. Give us a call or contact us and we will make sure we do what you need.

Need a refund? Contact us at (281) 402-6777 or email us.

Any order not canceled within 30 minutes of ordering, not canceled during normal business hours, canceled via answering machine, or any service already completed or equipment already installed.

We accept returns of most non defective, non custom order items within 10 days of delivery for a 45% restocking fee plus shipping and handling. Custom order items may be returned for a 50% restocking fee. Quick Ship Palliser seats may be returned for a 30% restocking fee. Non defective returns must be in original packaging and new, unused condition.

Special order items, used or installed products, products not in original packaging, products not returned within 10 days, food products, carpet, personalized wall signs, acoustic wall panels, clearance items, and items not purchased from Multimedia Tech.

If you receive a damaged or wrong item due to our error, contact customer service within 10 days for a replacement. We issue exchanges for defective items, no refunds, and we cover shipping costs for defective items.

Any return not requested within 10 days, items that are not damaged or defective, clearance items, and items not purchased from Multimedia Tech.

We provide easy exchanges for damaged or defective products, excluding clearance items. Many products are also covered by a manufacturer's warranty. Contact customer service with any questions.

We ship anywhere in the contiguous United States, plus Hawaii, Alaska, and international locations. Many furniture products are eligible for White Glove Delivery.

If an item is on backorder or out of stock, we contact you immediately and give you the option to change or cancel your order without fees, excluding custom orders.

We are required by law to collect sales tax on orders shipped anywhere in Texas. We recommend checking with your local tax authority for other states.

American Express, Visa, MasterCard, Discover, cash, personal checks, business checks, Venmo, CashApp, and Zelle. We reserve the right to select the method of payment for a particular service.

Your card is charged as soon as your order is placed. For custom orders with American Express, 85% is charged when ordered and 15% when shipped. Custom electronics over $1,000 are charged immediately, with the installation balance charged when complete.

We use a variety of security measures to protect your personal information. Your information is behind secured networks and only accessible by a limited number of people with special access rights who are required to keep it confidential.

Refer to our terms and conditions page for a complete understanding of your use of this website.

We offer 24 hour, round the clock scheduling. Same day appointments are available in some circumstances, though we typically ask for at least 12 to 24 hours notice. Give us a call.

Our leading source of referrals comes from design partners: architects, interior designers, and contractors. Contact us to schedule a Lunch and Learn, or for business opportunities and partnerships.

Need immediate assistance? Contact us at (281) 402-6777 or visit our contact page.